Customer Questions, Expert Answers
Welcome to our FAQ page, where we address your most common questions about ATG Pharma’s automation solutions. Whether you’re exploring our products or need support, we’re here to guide you every step of the way.
What kind of products is the RoboCAP compatible with?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
How many products can I fill on one RoboCAP?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
Should I only purchase one RoboCAP?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
How do I learn how to use the equipment?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
What if I am having trouble using the machine or if something malfunctions?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
How do I know the RoboCAP can fill my product?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
How accurate is the RoboCAP’s filling?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
Is there a lot of maintenance required on the RoboCAP?
Our robots are completely customized depending on what you need to fill. The base of the RoboCAP always remains the same. However, depending on what type of product your filling, you can switch out the nozzle, trays, molds, tank size and heating options. (Easy changeover and no downtime required).
Will U.S. customers see a price increase due to tariffs?
ATG is expanding its manufacturing operations into the U.S. to enable direct shipping from a domestic facility, eliminating additional costs for consumers. In the meantime, ATG remains committed to ensuring tariffs do not impact U.S.-based customers by fully covering these costs.
For purchases made before the tariffs were implemented, ATG will issue a reimbursement check to cover the tariff amount. For all new orders, ATG will pay the tariff costs directly to customs, ensuring there are no additional expenses for U.S. customers. Pricing will remain unchanged, with no impact from tariffs.